7/14/2023 0 Comments Rh raindrop chandelierTherefore, we keep our prices reasonable while giving our customers the highest standard of product quality. Our products come from our own factories. We have our own factory to produce and manufacture these lamps.Īnswer: We closed all our offline stores in 2020 to focus on online sales. Question: ARE YOUR PRODUCTS THE SAME AS THE FAMOUS BRANDS?Īnswer: We just use the same materials, colors, sizes and production process. In order to protect every piece of glass and crystal, we will not only carefully pack inside the package, but also have a solid wooden box outside to protect the safety of the goods. Usually, we will not encounter such problems. But you need to provide some photos and videos to prove the product is faulty. Question:DO YOU REPLACE PARTS DAMAGED DURING SHIPPING FREE OF CHARGE?Īnswer: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. Please check on the pictures for the difference: Because the production process is different. You need to confirm with our customer service. please contact us at ARE BRONZE AND BLACK THE SAME COLOR?Īnswer: Bronze and black are not the same color. Please send us photos or drawings of the lamps and you specify base size, color and material. But you need to provide some photos and videos to prove the product is faulty.Īnswer: If you do not find a specific design of chandelier in our website that you like, but you need to do is provide pictures or design drawing . Question: DO YOU REPLACE PARTS DAMAGED DURING SHIPPING FREE OF CHARGE?Īnswer: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. Please check on the pictures for the circled place in and the installation case. Question: HOW TO HANG ON A VAULTED CEILING?Īnswer: We will prepare special fittings for the vaulted ceiling, as shown in the picture. Can solve the hanging problem very well.īecause of the special hanging ring, the accessories can be installed in the vaulted ceiling, we have many customers install the lighting through this way. it will be very simple. If you need longer.Įmail: of cases form customers who have a high ceiling. Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. We will help you ask our experienced designers and give you some advises according to the measurements. If you do not know the specific extension, you can measure the height of the ceiling and send it to us. Question: I HAVE A HIGH CEILING? CAN I CUSTOMIZE THE LENGTH OF THE RODS OR THE LENGTH OF THE CORD?Īnswer: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
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